--- title: "Unleashed E30: Amy Edmondson Psychological Safety Drives Performance" description: Discover how Amy Edmondson emphasizes psychological safety for high performance in organizations. Learn actionable steps to enhance leadership and business success. image: https://blog.unleashresults.com/hubfs/Imported_Blog_Media/Create-Strategic-Alliances.jpg --- [![](https://blog.unleashresults.com/hubfs/results-white.png) ![](https://blog.unleashresults.com/hubfs/Results_logo_transparent-retinap.png)](https://unleashresults.com/) - Calgary [1-403-234-0999](tel:+14032340999) - Edmonton [1-780-784-1047](tel:+17807841047) - Vancouver [1-236-521-1954](tel:+12365211954) - [About](https://unleashresults.com/about/) - [Team](https://unleashresults.com/about/#team) - [Community Involvement](https://unleashresults.com/community-involvement/) - [Join the Team](https://unleashresults.com/careers/) - [Book Jeff Tetz to Speak](https://unleashresults.com/jefftetz/) - [Results Execution System (RES)](https://unleashresults.com/services/) - [Execution Disciplines Program](https://unleashresults.com/services/execution-disciplines-program/) - [Building Leaders Programs](https://unleashresults.com/services/building-leaders-program/) - [Executive Coaching](https://unleashresults.com/services/executive-coaching/) - [Business Consulting](https://unleashresults.com/services/business-consulting/) - [Success Stories](https://unleashresults.com/success-stories/) - [Events](https://unleashresults.com/events/) - [Leadership and Growth](https://unleashresults.com/events/) - [Business Execution Summit](https://unleashresults.com/bex/) - [Connex Leadership Summit](https://unleashresults.com/connex/) - [Partner with Us](https://unleashresults.com/partnership/) - [Execution Insights](http://www.unleashresults.com/blog/) - [Resources](https://unleashresults.com/resources/) - [Unleashed Podcast](https://unleashresults.com/unleashed-series/) - Guides - [Succession Planning Resources](https://blog.unleashresults.com/tag/succession-planning) - [Performance Management Resources](https://blog.unleashresults.com/tag/performance-management) - [Change Management Resources](https://blog.unleashresults.com/tag/change-management) - [Bookstore](https://unleashresults.com/bookstore/) - [Contact](https://unleashresults.com/contact/) - [About](https://unleashresults.com/about/) - [Team](https://unleashresults.com/about/#team) - [Community Involvement](https://unleashresults.com/community-involvement/) - [Join the Team](https://unleashresults.com/careers/) - [Book Jeff Tetz to Speak](https://unleashresults.com/jefftetz/) - [Results Execution System (RES)](https://unleashresults.com/services/) - [Execution Disciplines Program](https://unleashresults.com/services/execution-disciplines-program/) - [Building Leaders Programs](https://unleashresults.com/services/building-leaders-program/) - [Executive Coaching](https://unleashresults.com/services/executive-coaching/) - [Business Consulting](https://unleashresults.com/services/business-consulting/) - [Success Stories](https://unleashresults.com/success-stories/) - [Events](https://unleashresults.com/events/) - [Leadership and Growth](https://unleashresults.com/events/) - [Business Execution Summit](https://unleashresults.com/bex/) - [Connex Leadership Summit](https://unleashresults.com/connex/) - [Partner with Us](https://unleashresults.com/partnership/) - [Execution Insights](http://www.unleashresults.com/blog/) - [Resources](https://unleashresults.com/resources/) - [Unleashed Podcast](https://unleashresults.com/unleashed-series/) - Guides - [Succession Planning Resources](https://blog.unleashresults.com/tag/succession-planning) - [Performance Management Resources](https://blog.unleashresults.com/tag/performance-management) - [Change Management Resources](https://blog.unleashresults.com/tag/change-management) - [Bookstore](https://unleashresults.com/bookstore/) - [Contact](https://unleashresults.com/contact/) ![featured image](https://blog.unleashresults.com/hubfs/Imported_Blog_Media/Create-Strategic-Alliances.jpg) - [Increasing Business Value](https://blog.unleashresults.com/tag/increasing-business-value) # Unleashed E30: Amy Edmondson Psychological Safety Drives Performance - By Tim O'Connor - April, 9 2021 - [Home](https://blog.unleashresults.com/) - [Blog](https://blog.unleashresults.com) - Unleashed E30: Amy Edmondson Psychological Safety Drives Performance Table of Contents Today we are very pleased to be joined by Amy C. Edmondson, the [Novartis Professor of Leadership and Management at the Harvard Business School](https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451). She has been recognized by the [Thinkers50 global ranking of management thinkers](https://thinkers50.com/biographies/amy-edmondson/) since 2011, and most recently was ranked as high as #3 in 2019; in that same year, she also received their prestigious Breakthrough Idea Award. Amy studies teaming, psychological safety, and organizational learning, and her articles have been published in all of the major academic and management outlets. Amy has authored several books, her most recent, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley, 2019), offers a practical guide for organizations serious about success in the modern economy.  And we are giving away copies today.     ## Episode Highlights: - The world is uncertain and highly interdependent, but most of us operate like it’s certain and our work is independent. This reality has been emphasized in the past year during the pandemic. - There are three common roadblocks to high performance: - Believing we see reality objectively and in an unbiased way. - Thinking we have or know the answer. “The basic human challenge is it’s hard to learn if we already know.” Children are good at not knowing, and asking many questions, but as adults we too often jump to ‘knowing.’ - An unwillingness to be seen as wrong, stupid, or vulnerable. - In response, organizations are learning to be more agile. Teams are looking outwards more often, and individuals are becoming more learning oriented and experimental. In organizations that are performing well, we see these behaviours: - Diverse opinions. - Experimental thinking. - Thoughtful debate. - To achieve high performance, Amy advocates for psychological safety, which she defines as a climate in which people believe that speaking up will not lead to punishment or rejection.![](https://blog.unleashresults.com/hs-fs/hubfs/Imported_Blog_Media/careers-banner.jpg?width=2153&height=924&name=careers-banner.jpg) - Creating a culture of psychological safety involves: - Setting the stage - Reminding people that we are in a complex, uncertain, challenging world. “Call attention to the uncertainty.” - Reinforcing the purpose, and why we are going to work hard against the challenges. - Inviting Participation - The art is asking open questions. Questions like: “What options are you thinking of? What ideas do you have?” - Responding productively - Speaking in an appreciative way AND, - Forward-looking. - We all need to balance advocacy and inquiry. We spend lots of time advocating (usually our own position) and telling without enough inquiry. There needs a healthy level of candour that is both compassionate and humble. - Psychological safety is an environment or culture, whereas trust is more about one person’s perception of another person. They are certainly related and are often encountered together in organizations. - As a leader, if you are always getting good news, or hearing sanitized information all the time, it’s likely that psychological safety in the organizations is low. - The level of safety is not the same throughout, especially in larger organizations. There can be pockets where it’s high and other departments where it is not. - Setting big, audacious goals is powerful, as long as people don’t get discouraged and start to mask the truth because they don’t think those goals are possible. Have big and stretch goals requires lots of listening. Stretch goals + closed ears = failure. - It makes sense that we should listen to experts, but for complex problems (wicked problems) you also need diverse, non-expert perspectives because expertise can sometimes blind us to new ideas. - Teamwork often requires an abundance mentality; stepping back and realizing that many situations are not win-lose, but win-win by expanding the opportunity. - Often when we don’t like someone, it’s because we don’t understand them well enough. ## Actions You Can Take Right Now: - Frame the work as a learning problem, not an execution problem. - Acknowledge your own fallibility. Be humble. - Model curiosity and ask lots of questions. ## Take Your Leadership and Business to the Next Level. At Results we care about your success, we understand how overwhelming it can feel to run a business, and we’re here to help. Reach out to Nicole through our [contact form](https://info.unleashresults.com/e3t/Ctc/2K+113/cCqvp04/VX2t-Q98DmZCW8YxH3c4d3JdzW9ccHTJ54TnltN5_C1ms3lYMRW69sMD-6lZ3pCW24dV3383G5yVW5xl4lS1z3cqgW7Gp6lv4V93RNVmfH2629xF-0W5Pc9Gk4pRbdnN49nMNltXsblW5fSlzt8zg8BRW6FRwhG9h0QwCW3wxCkH8dXXT7W3VTCmH3X5yMsN87BnzqmYjRGN8yCCG5_GqXjW8pbwhY6Gd7PRW4MxBlN110P2-W5H2tf46FZWLjN56pzPV_d7tQW5nmQdv1Fr5fDW2Z_4M14cvh5hW237mp92sn8Y8W3BcyFZ3j85bqf3HRdqR04) for ways to unleash the potential of your business.  Visit the [Unleashed Podcast Library](https://info.unleashresults.com/e3t/Ctc/2K+113/cCqvp04/VX2t-Q98DmZCW8YxH3c4d3JdzW9ccHTJ54TnltN5_C1mM3lYMRW6N1vHY6lZ3kBW6CCnnX3Qdhs4W7_Z2771HjT50W4Zyx8b56nqjbW35jMXq3VPb_0N5kFvSPCPX5wW7RYJ1-55M053W3G5GFC1JjRlxW36G7YM3Xf8TtW4XK9XC4bTqhFW27bjM68HhpMdW7r0PFL7mWTlYW31mJCb2110cjW2cX7fP7fst6QVNdW6g9jQpjKW3JWs077M72g8N1KXlZj-QqvSW77y_D95ZtMnSW8PMpg08gzR2zW1XTXVj9fDwc9W8N_lqp4FWr0jW26QXk959vjx7W4wfnFH6L2_6bf8zSYF-04) where you’ll find exclusive conversations with world-class thought leaders, authors, and leadership experts.  Each episode of Unleashed is hosted by Results’ CEO Jeff Tetz who spends most of his day exploring what makes high performers tick and helping build a community of leaders who want to learn and grow together. Follow Jeff ([Twitter](https://x.com/JeffTetz); [LinkedIn](https://www.linkedin.com/in/jefftetz/); [Instagram](https://www.instagram.com/jeffwtetz/)) for more great leadership insights.   ### [Tim O'Connor](https://unleashresults.com/about/#timoconnor)     - Share this article - - - [Sign Up Now for Upcoming Events](https://resources.unleashresults.com/leadership-development-events) ##### Sign Up For Our Newsletter - [Popular](https://blog.unleashresults.com/unleashed-season-3-episode-8-psychological-safety-and-high-performance#sidebar-popular-posts) - [Recent](https://blog.unleashresults.com/unleashed-season-3-episode-8-psychological-safety-and-high-performance#sidebar-recent-posts) [Why Does Change Management Fail (And What To Do About It) July, 20 2026](https://blog.unleashresults.com/why-change-management-fails) [The Results’ Four Cs of Extraordinary Teams Framework June, 21 2026](https://blog.unleashresults.com/the-results-four-cs-of-extraordinary-teams) [Climbing the Accountability Ladder May, 15 2026](https://blog.unleashresults.com/climbing-the-accountability-ladder) [How Emotionally Strong Leaders Handle Difficult People April, 20 2026](https://blog.unleashresults.com/how-emotionally-strong-leaders-handle-difficult-people-results) [Business Execution Summit 2026 Brings Leaders to Kananaskis March, 12 2026](https://blog.unleashresults.com/business-execution-summit-2026) [Climbing the Accountability Ladder May, 15 2026](https://blog.unleashresults.com/climbing-the-accountability-ladder) [The Results’ Four Cs of Extraordinary Teams Framework June, 21 2026](https://blog.unleashresults.com/the-results-four-cs-of-extraordinary-teams) [The Role of Leaders in Driving Innovation and Change July, 3 2024](https://blog.unleashresults.com/the-role-of-leaders-in-driving-innovation-and-change) [The Best Leadership Conferences in 2026 | Results January, 1 2026](https://blog.unleashresults.com/top-leadership-conferences) [Why Do Family Businesses Fail? November, 25 2025](https://blog.unleashresults.com/why-do-family-businesses-fail) ## Join Our Community Leadership development, real conversations, and relevant tools from business leaders experiencing the same challenges. Plus, enjoy notifications of upcoming (and free) workshops and events with world-renowned speakers. [![](https://blog.unleashresults.com/hubfs/results-white.png)](https://blog.unleashresults.com/) [Book a Chat](https://unleashresults.com/contact/) [Follow us on LinkedIn](https://www.linkedin.com/company/results-canada-inc-?trk=prof-exp-company-name) [Follow us on Facebook](https://www.facebook.com/UnleashResults/) [Follow us on Instagram](https://www.instagram.com/UnleashResults/) [Follow us on Twitter](http://twitter.com/unleashresults) [Follow us on Facebook](https://www.youtube.com/channel/UCu-cq4YysIvoMIsDGvPdaOQ) - [About](https://unleashresults.com/about/) - [Services](https://unleashresults.com/services/) - [Success Stories](https://unleashresults.com/success-stories/) - [Events](https://unleashresults.com/events/) - [Resources](https://unleashresults.com/resources/) - [Blog](https://blog.unleashresults.com/) - [Assess Your Business](https://unleashresults.com/apply/) Calgary [1-587-871-0348](tel:+15878710348) #210, 1040 7th Ave SW Edmonton [1-780-900-4962](tel:+17809004962) 9920 45 Ave NW Vancouver [1-604-245-1831](tel:+16042451831) 9th Floor, 1021 West Hastings St. © 2026 Results - [Privacy Policy](https://unleashresults.com/privacy-policy/) [Created by Roketto](https://www.helloroketto.com) ```json { "@context" : "http://schema.org", "@type" : "TechArticle", "author" : { "@type" : "Person", "name" : "Tim O'Connor", "url" : "https://blog.unleashresults.com/author/tim-oconnor" }, "dateModified" : "2026-04-30", "datePublished" : "2021-04-09", "description" : "Discover how Amy Edmondson emphasizes psychological safety for high performance in organizations. Learn actionable steps to enhance leadership and business success.", "headline" : "Unleashed E30: Amy Edmondson Psychological Safety Drives Performance", "image" : "https://resources.unleashresults.com/hubfs/Imported_Blog_Media/Create-Strategic-Alliances.jpg", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://unleashresults.com/wp-content/uploads/2020/02/results.svg" }, "name" : "Results", "url" : "https://unleashresults.com/" }, "url" : "https://blog.unleashresults.com/unleashed-season-3-episode-8-psychological-safety-and-high-performance" } ```