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8 Steps to Getting Accountability Right

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Many leaders, owners, and CEOs list accountability as their biggest issue. Low accountability costs time and money and fosters mediocrity. But if we can create a culture of high accountability, we will achieve goals, maintain reputation, and foster high employee engagement.

We’ve written previously about a culture of accountability, and provided a framework for it, but organizational accountability continues to be problematic for leaders and managers.

In this article, we’ll explore eight key strategies to create an organizational culture of accountability.

"Accountability is the glue that ties commitment to the result."

- Bob Proctor

8 Steps to Accountability

1 - Establish Clear Expectations and Goals

The first step in creating a culture of accountability is to establish clear expectations and goals. This means clearly communicating your vision, values, and objectives. Develop a set of key performance indicators (KPIs) that align with your goals, and regularly monitor progress towards these targets. These should be clear and aligned at the organizational, team and individual levels.

2 - Lead by Example

Leadership is essential in creating a culture of accountability. Leaders must lead by example, demonstrating the behavior they expect from their employees. If leaders are not held accountable for their actions, it sends a message to the rest of the organization that accountability is not a priority. Leaders must be willing to take responsibility for their mistakes and be open to feedback from their teams.

3 - Encourage Open Communication

Communication is critical to building a culture of accountability. Encourage open communication by establishing regular feedback mechanisms, such as team meetings or one-on-one check-ins. Provide opportunities for employees to share their ideas and concerns and take their feedback seriously.

4 - Empower Employees

Empowering employees is essential to creating a culture of accountability. Provide employees with the authority to make decisions and take ownership of their work. Celebrate their successes and learn from their failures.

5 - Recognize and Reward Accountability

Recognizing and rewarding accountability reinforces the importance of this behavior. When employees are held accountable for their actions, they should be recognized for their efforts. This can be done through public acknowledgement, bonuses, or promotions for example.

6 - Provide Ongoing Training and Development

Ongoing training and development are essential to creating a culture of accountability. Provide regular training and development opportunities to ensure that employees have the tools they need to succeed.

7 - Foster a Positive Work Environment

Creating a positive work environment is critical to building a culture of accountability. Employees need to feel valued, respected, and supported. Foster a positive work environment by promoting work-life balance, providing opportunities for personal and professional growth, and recognizing employees for their contributions.

8 - Track Progress

Making progress and results visible is an effective tool for holding employees accountable. Use software or other tracking tools to monitor progress towards goals and KPIs.

Unleashing the Potential of Your Organization

Creating a culture of accountability is critical to the success of any organization. Establishing clear expectations, leading by example, encouraging open communication, empowering employees, recognizing, and rewarding accountability, providing ongoing training and development, fostering a positive work environment, and tracking progress, are all essential elements of building a culture of accountability. By prioritizing accountability, companies can create a more engaged, motivated, and successful workforce.

If you’d like to learn more about how to build a culture of accountability, or other ways you can take the simpler path to creating a great business, connect with us or consider attending one of our upcoming leadership events.